Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") describes how j5jili ("Company", "we", "us", "our"), the operator of the j5jili online casino and sports betting platform accessible at https://j5jili.cam and associated mobile applications, collects, processes, uses, discloses, and protects the personal information of our users ("you", "Player", "User"). By creating an account, accessing our website, or using any of our services, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy.

j5jili is fully committed to compliance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and all applicable Philippine data protection laws. We implement robust technical, organizational, and administrative safeguards to ensure the confidentiality, integrity, and security of your personal data. This Policy applies to all personal information collected through our platform, whether directly provided by you or automatically gathered through your use of our services.

We reserve the right to modify, amend, or update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Material changes will be communicated to registered users via email or through a prominent notice displayed on the j5jili platform. Your continued use of our services after any modification constitutes acceptance of the revised Privacy Policy. We encourage you to review this Policy periodically to stay informed about how we protect your information.

2. Personal Information We Collect

2.1 Information You Provide Directly

When you register for a j5jili account, we collect the following personal information that you voluntarily provide:

• Identity Information: Full legal name as it appears on government-issued identification, date of birth, nationality, gender, and government-issued ID number (passport, driver's license, UMID, SSS, postal ID, voter's ID, PhilHealth card, or other valid Philippine identification documents).
• Contact Information: Residential address (street, barangay, city/municipality, province, postal code), active Philippine mobile phone number, and valid email address.
• Account Credentials: Username, password (stored in encrypted form using industry-standard hashing algorithms), and security questions/answers for account recovery purposes.
• Financial Information: Payment method details including GCash account name and number, PayMaya account information, bank account numbers (BPI, BDO, Metrobank, or other Philippine banks), credit or debit card information (card number, expiration date, CVV code), cryptocurrency wallet addresses, and transaction history related to deposits and withdrawals.
• Verification Documents: Copies of government-issued identification documents, recent utility bills or bank statements for address verification, selfies or photographs for identity verification, and proof of payment method ownership submitted during Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance procedures.
• Communication Data: Content of messages, emails, live chat conversations, and other communications you send to our customer support team or through our platform.

2.2 Information Collected Automatically

When you access or use the j5jili platform, we automatically collect certain technical and usage information through cookies, web beacons, server logs, and similar tracking technologies:

• Device Information: Device type (desktop, laptop, smartphone, tablet), operating system (Windows, macOS, iOS, Android), browser type and version, screen resolution, device identifiers (IMEI, advertising ID), and hardware specifications.
• Network Information: Internet Protocol (IP) address, internet service provider (ISP), approximate geographic location based on IP address (city, region, country), time zone, and connection type (WiFi, mobile data).
• Usage Data: Pages viewed, features accessed, games played, betting activity, wager amounts, win/loss records, session duration, click patterns, navigation paths, referral sources (how you found j5jili), search queries entered on the platform, and timestamps of all activities.
• Cookie Data: Information stored through browser cookies including session identifiers, user preferences, language settings, and marketing campaign tracking parameters. You can manage cookie preferences through your browser settings; however, disabling cookies may affect the functionality of certain platform features.

2.3 Information from Third Parties

We may receive personal information about you from third-party sources including payment processors (GCash, PayMaya, banks, payment gateways), identity verification services that confirm the authenticity of your submitted documents, fraud prevention and risk assessment providers, credit reference agencies (where applicable and permitted by law), and publicly available sources such as government registries or social media profiles (only when you voluntarily link your social media accounts to your j5jili profile).

3. How We Use Your Personal Information

j5jili processes your personal information for the following lawful purposes, each grounded in legitimate legal bases under the Data Privacy Act of 2012:

3.1 Account Management and Service Provision

We use your personal information to create and maintain your j5jili account, authenticate your identity during login, process your deposits and withdrawals, manage your account balance and transaction history, provide access to our casino games and sports betting markets, maintain records of your betting activity and winnings, deliver customer support and respond to your inquiries, and fulfill your service requests. This processing is necessary for the performance of our contract with you as outlined in our Terms and Conditions.

3.2 Regulatory Compliance and Legal Obligations

As a PAGCOR-licensed operator, j5jili is subject to strict regulatory requirements that mandate certain data processing activities. We use your information to verify your identity and age (21+ requirement for gambling in the Philippines), conduct Know Your Customer (KYC) and Anti-Money Laundering (AML) checks as required by Philippine law and PAGCOR regulations, prevent and detect fraud, money laundering, collusion, bonus abuse, and other prohibited activities, comply with PAGCOR reporting obligations and regulatory audits, respond to law enforcement requests and court orders, enforce our Terms and Conditions, investigate suspected violations, and maintain compliance with tax laws including the withholding and reporting of gambling winnings where applicable.

3.3 Security and Fraud Prevention

We process your information to protect the security and integrity of the j5jili platform and our users. This includes monitoring for suspicious activity, unauthorized access attempts, and unusual betting patterns that may indicate fraud or collusion, implementing technical security measures such as firewalls, encryption, intrusion detection systems, and access controls, verifying the legitimacy of payment methods and preventing chargebacks, detecting the use of VPNs, proxy servers, or other methods to circumvent geolocation restrictions, identifying and blocking multi-accounting, bot usage, and automated betting software, and protecting against cyber attacks, data breaches, and other security threats.

3.4 Marketing and Promotional Communications

With your consent, we may use your contact information to send you promotional emails, SMS messages, or push notifications about welcome bonuses, deposit match offers, free spins, cashback promotions, VIP program benefits, new game launches, special events (e.g., UFC fights, PBA playoffs, seasonal tournaments), and other marketing materials tailored to your interests and gambling activity. You have the right to opt out of marketing communications at any time by clicking the unsubscribe link in our emails, replying STOP to SMS messages, disabling push notifications in your device settings, or contacting our customer support team to update your communication preferences.

3.5 Platform Improvement and Analytics

We use aggregated and anonymized data (which cannot be used to identify you personally) to analyze user behavior, identify popular games and betting markets, evaluate the effectiveness of promotional campaigns, conduct A/B testing to optimize user experience, improve platform performance and loading times, develop new features and services based on user demand, generate statistical reports for internal business purposes, and conduct research to better understand our Philippine player base and their preferences.

3.6 Responsible Gaming Support

We process your gambling activity data to support responsible gaming initiatives including monitoring for signs of problem gambling such as excessive loss amounts, extended session durations, or frequent deposit activity, enforcing deposit limits, loss limits, and session time reminders that you set, implementing self-exclusion requests and preventing access to your account during the exclusion period, providing resources and referrals to gambling support services in the Philippines, and complying with PAGCOR's responsible gaming requirements.

4. Legal Bases for Processing Personal Data

Under the Data Privacy Act of 2012, j5jili processes your personal information based on the following legal grounds:

• Consent: You have explicitly consented to the processing of your personal data for specific purposes, such as receiving marketing communications or linking third-party social media accounts. You may withdraw your consent at any time, though this will not affect the lawfulness of processing conducted prior to withdrawal.
• Contractual Necessity: Processing is necessary for the performance of our Terms and Conditions contract with you, including account creation, service delivery, payment processing, and customer support.
• Legal Obligation: Processing is required to comply with Philippine laws and regulations including the Data Privacy Act of 2012, PAGCOR licensing conditions, Anti-Money Laundering Act (AMLA), tax laws, and other applicable legal requirements.
• Legitimate Interests: Processing is necessary for our legitimate business interests or those of third parties, provided such interests are not overridden by your fundamental rights and freedoms. Legitimate interests include fraud prevention, security monitoring, platform improvement, and direct marketing to existing customers (subject to opt-out rights).

5. How We Share Your Personal Information

j5jili does not sell, rent, or trade your personal information to third parties for their independent marketing purposes. However, we may share your data with the following categories of recipients under strict confidentiality obligations:

5.1 Service Providers and Business Partners

We share personal information with trusted third-party service providers who assist us in operating the j5jili platform and delivering our services. These include payment processors (GCash, PayMaya, bank partners, payment gateways, cryptocurrency exchanges), identity verification and KYC/AML compliance services, cloud hosting providers and data storage services, customer support software and live chat platforms, email and SMS delivery services, marketing and analytics tools, fraud detection and risk assessment providers, and software developers and technical support contractors. All service providers are contractually obligated to protect your data, use it only for the purposes we specify, and comply with Philippine data protection laws.

5.2 Regulatory and Government Authorities

We may disclose your personal information to PAGCOR and other Philippine regulatory bodies as required by our gaming license and applicable laws, law enforcement agencies in response to valid legal requests, subpoenas, search warrants, or court orders, tax authorities (Bureau of Internal Revenue) for compliance with tax reporting obligations, the National Privacy Commission if required to investigate data protection complaints, and government agencies investigating money laundering, fraud, or other criminal activity.

5.3 Legal and Corporate Transactions

In the event of a corporate restructuring, merger, acquisition, asset sale, or bankruptcy proceeding involving j5jili, your personal information may be transferred to the acquiring entity or successor organization. We will notify you via email or prominent website notice before your data is transferred and becomes subject to a different Privacy Policy, and you will have the opportunity to delete your account before the transfer if you do not consent to the change in data controller.

5.4 Affiliates and Group Companies

We may share your information with affiliated companies within our corporate group for internal administrative purposes, consolidated fraud prevention and security monitoring, shared customer support operations, and integrated marketing campaigns. All affiliated entities are bound by equivalent data protection standards.

6. International Data Transfers

j5jili primarily stores and processes your personal information within the Republic of the Philippines using data centers and cloud infrastructure located in Philippine territory. However, some of our service providers (such as global cloud hosting platforms, international payment processors, or cybersecurity vendors) may process your data outside the Philippines in jurisdictions such as Singapore, the United States, or the European Union.

When we transfer personal data internationally, we ensure that such transfers comply with the Data Privacy Act of 2012 and are protected by appropriate safeguards including Standard Contractual Clauses approved by the National Privacy Commission, adequacy determinations recognizing equivalent data protection standards in the recipient country, or your explicit consent to the cross-border transfer. We take all reasonable steps to ensure that your data receives an adequate level of protection comparable to that provided under Philippine law, regardless of where it is processed.

7. Data Security Measures

j5jili implements comprehensive technical, organizational, and physical security measures to protect your personal information against unauthorized access, disclosure, alteration, destruction, loss, or theft. Our security framework includes:

• Encryption: All sensitive data including passwords, payment information, and personal identification documents are encrypted using industry-standard encryption protocols (AES-256 for data at rest, TLS 1.3 for data in transit).
• Access Controls: Strict role-based access controls ensure that only authorized personnel can access personal data on a need-to-know basis. Multi-factor authentication is required for administrative access.
• Network Security: Firewalls, intrusion detection and prevention systems, DDoS protection, and regular vulnerability scans safeguard our infrastructure against cyber threats.
• Secure Payment Processing: Payment transactions are processed through PCI DSS-compliant payment gateways. j5jili does not store full credit card numbers or CVV codes on our servers.
• Regular Audits: We conduct periodic security audits, penetration testing, and code reviews to identify and remediate vulnerabilities.
• Employee Training: All j5jili staff with access to personal data receive regular training on data protection principles, security best practices, and incident response procedures.
• Data Breach Response Plan: We maintain a comprehensive data breach response plan that includes incident detection, containment, investigation, notification to affected individuals and the National Privacy Commission (where required), and remediation measures.

While we employ robust security measures, no system is entirely immune to security breaches. We cannot guarantee absolute security, and you acknowledge that you provide your personal information at your own risk. If you suspect unauthorized access to your account, you must immediately change your password and contact our customer support team.

8. Data Retention and Deletion

j5jili retains your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes, enforce our Terms and Conditions, and maintain records required by PAGCOR and other authorities.

Specific retention periods include:

• Account Information: Retained for the duration of your active account and for a period of five (5) years after account closure to comply with PAGCOR record-keeping requirements, tax obligations, and potential legal claims.
• Transaction Records: Deposit, withdrawal, and betting transaction history is retained for a minimum of five (5) years as required by PAGCOR and Anti-Money Laundering regulations.
• KYC/AML Documents: Identity verification documents are retained for five (5) years after the end of the business relationship or completion of the transaction, whichever is later, in accordance with AML regulations.
• Communication Records: Customer support communications, emails, and live chat transcripts are retained for two (2) years for quality assurance and dispute resolution purposes.
• Marketing Data: If you opt out of marketing communications, we will retain your contact information on a suppression list to honor your opt-out preference but will not use it for marketing purposes.

After the applicable retention period expires, your personal information will be securely deleted or anonymized so that it can no longer be associated with you. Anonymized data may be retained indefinitely for statistical analysis and platform improvement purposes.

9. Your Data Protection Rights

Under the Data Privacy Act of 2012, you have the following rights regarding your personal information:

9.1 Right to Access

You have the right to request confirmation of whether j5jili processes your personal data and to obtain a copy of your personal information held by us. You can access most of your account information directly through your j5jili account dashboard. For additional information not displayed in your account, you may submit a data access request to our Data Protection Officer.

9.2 Right to Rectification

You have the right to request correction of inaccurate, incomplete, or outdated personal information. You can update your contact details, address, and password directly in your account settings. For changes to legal name, date of birth, or other identity information, please contact customer support and provide supporting documentation.

9.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal information when it is no longer necessary for the purposes for which it was collected, you withdraw consent on which processing is based (and there is no other legal ground for processing), you object to processing and there are no overriding legitimate grounds, or your data has been unlawfully processed. However, we may retain certain information where required by law (e.g., PAGCOR record-keeping obligations) or to establish, exercise, or defend legal claims.

9.4 Right to Object

You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes. If you object to marketing, we will immediately cease using your data for such purposes. If you object to other processing, we will cease processing unless we demonstrate compelling legitimate grounds that override your interests.

9.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format (such as CSV or JSON) and to transmit that data to another service provider, where technically feasible.

9.6 Right to Withdraw Consent

Where processing is based on your consent, you may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing conducted prior to withdrawal. To withdraw consent for marketing communications, use the unsubscribe link in our emails or contact customer support.

9.7 Right to Lodge a Complaint

If you believe j5jili has violated your data protection rights, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. Contact information for the NPC is available at https://www.privacy.gov.ph. We encourage you to contact us first so we can address your concerns directly.

To exercise any of these rights, please submit a written request to our Data Protection Officer at [email protected] with the subject line "Data Subject Request". We will respond to your request within fifteen (15) days or inform you if additional time is needed. We may request additional information to verify your identity before processing your request.

10. Cookies and Tracking Technologies

j5jili uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your user experience, analyze website traffic, deliver personalized content, and measure the effectiveness of our marketing campaigns. Cookies are small text files stored on your device that allow us to recognize you on subsequent visits and remember your preferences.

We use the following types of cookies:

• Essential Cookies: Necessary for the platform to function properly, including authentication, security, and session management. These cookies cannot be disabled without affecting core functionality.
• Performance and Analytics Cookies: Used to collect aggregated information about how users interact with j5jili, including pages viewed, errors encountered, and session duration. We use this data to improve platform performance. These cookies do not identify you personally.
• Functionality Cookies: Remember your preferences such as language selection, display settings, and recently played games to provide a more personalized experience.
• Advertising and Marketing Cookies: Track your activity across websites to deliver targeted advertisements and measure campaign effectiveness. These cookies may be placed by third-party advertising partners with your consent.

You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, though this may affect the functionality of the j5jili platform. To learn more about cookies and how to control them, visit www.allaboutcookies.org. By continuing to use j5jili after being informed about our cookie practices, you consent to our use of cookies as described in this Policy.

11. Third-Party Links and Services

The j5jili platform may contain links to third-party websites, applications, or services such as payment processors (GCash, PayMaya), social media platforms (Facebook, Twitter), or gambling support organizations. These third parties have their own privacy policies, and j5jili is not responsible for their data practices. We encourage you to review the privacy policies of any third-party services you access through our platform. When you click on a third-party link or use a third-party service, your interaction with that organization is governed by their terms, not this Privacy Policy.

12. Children's Privacy

j5jili's services are strictly intended for individuals aged twenty-one (21) years and older. We do not knowingly collect, process, or solicit personal information from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete such information from our systems. If you believe that a person under 21 has provided us with personal information, please contact our Data Protection Officer immediately at [email protected] so we can investigate and take appropriate action.

13. Changes to This Privacy Policy

j5jili reserves the right to modify, amend, or update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, technological developments, or business operations. The "Last Updated" date at the top of this Policy indicates when it was most recently revised. Material changes that significantly affect your rights or how we process your personal information will be communicated to registered users via email or through a prominent notice displayed on the j5jili platform at least thirty (30) days before the changes take effect.

Your continued use of j5jili after the effective date of the revised Privacy Policy constitutes acceptance of the changes. If you do not agree with the revised Policy, you must cease using our services and may request deletion of your account and personal information (subject to legal retention obligations). We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

14. Contact Information and Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy, our data practices, or how we handle your personal information, please contact our Data Protection Officer:

• Email: [email protected] (Subject: Data Privacy Inquiry)
• Live Chat: Available 24/7 on the j5jili website
• Customer Support Hours: 24 hours a day, 7 days a week
• Languages: English and Tagalog

For formal complaints or concerns about data protection that cannot be resolved through our customer support channels, you may contact the National Privacy Commission of the Philippines:

• Website: https://www.privacy.gov.ph
• Email: [email protected]
• Address: 5th Floor, Philippine International Convention Center (PICC), Vicente Sotto St., Pasay City, Metro Manila, Philippines